American-owned call center
Our call center.Our agents.Our technology.Your campaign.
Lead generation, inbound customer service and technical support, run from our own call center with our own agents and our own dialing infrastructure. We build the call center. You run the campaign.
What we handle
- Lead generation
- Inbound calls
- Customer service
- Order intake
- Technical support
- Real-time reporting
Services
What we run for you.
Every service is staffed by hand-picked professionals, trained to your requirements and reported on in real time.
Lead Handling — discuss this service
Outbound outreach at both ends of the list: cold prospecting that opens pipeline from nothing, and high-intent leads worked while they are still warm.
Inbound Management — discuss this service
Customer service, call handling and order intake, organized around your call flow — so calls are handled efficiently and you keep full visibility and control.
Technical Support — discuss this service
Support delivered by agents trained on your product, your processes and the standards your customers expect.
Outsourced Teams — discuss this service
A scalable remote workforce of hand-picked professionals, recruited for your operation and trained to the standard your business requires.
Why TMO
A call that never connects is the quietest way to lose a campaign.
Handing over customer contact shouldn’t mean handing over control. TMO’s agents are our own vetted staff, in our own call center, dialing on infrastructure we built and run: our dialers, our network, our softswitch, Tier 1 carriers one hop out, and caller IDs registered and rotated by our own system. Americans manage the floor. You set the rules, guide the process, and our team delivers results.
Built to your requirements
We start from your call flow, your standards and your growth projections, and build a team that meets your strictest requirements.
Full visibility and control
Real-time reporting shows exactly how your operation is performing. Once your team is live, you direct the day-to-day against your own goals.
Hand-picked, properly trained
Every professional is selected for your operation and trained to your standards before going live.
Growth that respects the P&L
We review growth opportunities with you and scale in a way that keeps your P&L projection positive.
How we work
From first call to full operation.
A clear path from requirements to a live team — and a partner that stays involved once you’re up and running.
- Step 01
Consult
We analyze your current operation to define your requirements and growth projections.
- Step 02
Recruit & train
We hand-pick professionals for your operation and train them to your standards.
- Step 03
Deploy
We take the team into live production. From there, you direct it against your daily goals.
- Step 04
Grow
We review performance and growth opportunities with you, and help you scale with a positive P&L.
Your platform, our agents
Just need labor?
Keep the dialer and the CRM you already use. We supply the people who work in them.
Our agents and their computer workstations are equipped to run and operate cloud-based dialing software and CRMs. It is as easy as picking your talent, giving them login access, and letting them work off your system exactly the way an in-house or remote hire would.
Our teams have worked in systems like Five9, DYL, CallTools and RingCentral. Tell us what you run and we will confirm it before anyone starts.
Our people
The difference is who picks up.
Technology routes the call. People resolve it. That’s why every TMO professional is hand-picked and trained to your standards — and why our teams stay.
By the numbers
- Agent retention rate
- 98%
- Years of experience
- 15+
- Operational uptime
- 99.98%
- Round-the-clock operations support
- 24/7
About TMO
Every call builds credibility — or costs it.
TMO Services is an American-owned call center company based in Austin, Texas. We run lead generation, call management and technical support for businesses whose growth depends on how well their customers are looked after.
We bring more than 15 years of experience to that work. Our approach is deliberate: understand your operation first, build the team that fits it, then keep improving it with you — so every conversation strengthens the reputation you’ve built.
Contact
Tell us how your operation should run.
Share your requirements and a good time to call. We’ll start by understanding your current operation and where you want it to go.
- Phone
- +1 (800) 215-9733